How Will My Order Be Delivered To Me?
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What Should I Know Before Buying Jewelry?
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How Will I Know If Order Is Placed Successfully?
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How Do I Check The Status Of My Order?
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What Kind Of Payment Methods Do You Have?
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Can I Pay Online?
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Order & Payment
How do I place an order?
Ordering on Ivana is easy and safe. Once you select a product, click on the ‘Buy Now’ and follow further directions. Your order will not be placed until the very end of the checkout process when you will be asked for your payment method. You may also order over the phone by calling or WhatsApp us at (phone number). For more inquiries or concerns, feel free to reach out to us at info.ivanajewels@gmail.com
What is your shipping policy?
We offer free shipping within India on all orders. For international customers, there's a flat fees with a transit time of 21-28 working days. All shipments are processed and delivered via an insured courier service after full payment is received. For more inquiries or concerns, feel free to reach out to us at info.ivanajewels@gmail.com
Do you offer returns and exchanges?
Yes, we do! We offer a 7-day money-back guarantee for in-stock items. You also have the option to exchange or upgrade your jewelry at any time and receive credit for the original value (subject to deductions for making charges, taxes, and potential damages). We also have a buyback program where you can sell your Ivana Jewels jewelry back to us. For more inquiries or concerns, feel free to reach out to us at info.ivanajewels@gmail.com
Warranty and repair services
Ivana Jewels offers a lifetime warranty against manufacturing defects. If you experience any issues with your jewelry, please contact us directly for repair inquiries. For more inquiries or concerns, feel free to reach out to us at info.ivanajewels@gmail.com
What payment methods does Ivana accept?
We accept all major credit cards, debit cards and net banking. For any further queries please contact customer care at (phone number) For more inquiries or concerns, feel free to reach out to us at info.ivanajewels@gmail.com
Care & Repair
How do I care for my jewellery?
To maintain the brilliance of your Ivana Jewels, gently clean them with warm water and a soft cloth. Avoid harsh chemicals and abrasive cleaners. Store your pieces in a soft pouch or jewelry box to prevent scratches. For professional cleaning and inspections, visit a jeweler annually. Remember, proper care ensures your cherished pieces continue to sparkle for generations to come.
Is your jewellery hypoallergenic?
The metals used in our jewelry are generally considered hypoallergenic, meaning they are less likely to cause allergic reactions. However, individual sensitivities can vary.
What if I want to repair my jewellery?
Ivana Jewels offers a lifetime warranty against manufacturing defects. If your jewelry requires repair, please contact us directly. We will assess the damage and work with you to find the best solution, whether it's a simple repair or a replacement under warranty.
